Our Work and Portfolio.

Empowering Digital Transformation through Sales Process Digitisation.

The purpose was to digitise the sales process for a leading insurance provider. The goal was to develop a tool that the intermediaries could use in the field to offer customers family funeral plans both online and offline. As part of this project, we partnered with biometric to enhance the tool’s functionality.

Solution

The Solution.

JustSolve, together with our client, has developed a user-friendly mobile application that allows customer to valid and apply for funeral plans in real time, even when they are offline. All data seamlessly syncs once users reconnect online, ensuring adaptability, convenience, and a smooth customer experience.

Policy requests digitisation.

Objective: To digitise policy requests to enable members or their Power of Attorney to easily submit policy requests from their mobile devices even without an active internet connection.

Bio-metric identification integration.

Objective: To streamline the process and accuracy of customer verification by seamlessly integrating with a leading bio-metric identification solution.

Future-ready product factory.

Objective: To develop a product factory to pro-actively ensure that the application is future-ready, whilst eliminating the need for future rollouts. Providing a solution that evolves alongside the business needs.

Offline synchronisation.

Objective: To support offline functionality for capturing both policy and biometric data, with robust mechanisms for synchronising this data once the device is back online.

Agile and scalable Product Factory drives continuous improvement and adaptability.

  • With the implemented Product Factory, back-end data can be edited and updated without the need for new version rollouts.
  • Users have access to the latest features and functionalities, providing an improved user experience.
  • Product Factory’s architecture enables easy scalability without significant disruptions or additional development efforts.
  • Users can capture policies and biometric data seamlessly, even in low-connectivity environments, with full application functionality preserved across offline and online states.

Streamlined digital sales process delivers convenience, accuracy, and efficiency.

  • Eliminates the need for physical paperwork and in-person visits, providing customers with the convenient of engaging with the sales process from anywhere, anytime, using their mobile devise.
  • Customers have the capability to capture all policy-related data offline, with synchronisation occurring once they reconnect to the internet.
  • Reduce errors and delays by eliminating manual data entry and improving data accuracy.
  • Automation and streamlined workflows enable faster validation, verification, and approval, reducing the overall turnaround time for customers.
  • Implement remote logging of all synchronisation processes for remote debugging and troubleshooting

Enhancing security and customer satisfaction through seamless integration with bio-metric identification solution.

  • By leveraging the bio-metric technology, the risk of identity fraud and impersonation is significantly reduced.
  • Eliminates the need for manual data entry and paper-based documentation, streamlining the customer verification process. This reduces administrative overhead and minimises potential errors.
  • Offline capabilities enable users to perform biometric authentication seamlessly, even without an internet connection, streamlining the process and enhancing convenience for customers.

Improved sales efficiency and accuracy.

The digitisation of the sales process allows sales teams to focus more on engaging with customers and closing deals, leading to improved sales performance and higher accuracy in policy processing.

Enhanced customer experience and satisfaction.

Improvements in customer experience led to higher satisfaction levels, fostering customer loyalty and increasing the likelihood of repeat business.

Adaptable to future changes.

Product factory ensures the system remains adaptable. Allowing the client to respond effectively to market changes, stay competitive, and drive sustained growth in the long term.

Offline synchronisation.

When disconnected from networks, users can fully access the app’s complete feature set, seamlessly capturing policies and biometric data, with automatic synchroniSation to online services upon reestablishing a stable network connection.

The Right Tools for the job.

Our expertise in utilising Ionic Vue JS for front-end development, Azure for API interface, and Azure SQL Server for the database ensure a powerful foundation for this project. We delivered exceptional performance, scalability, and security with these cutting-edge tools.

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Ready to accelerate digital transformation? As your trusted partner, we streamline processes, modernise systems, and build innovative solutions that drive real impact.

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