BCX, a subsidiary within Telkom Group, approached JustSolve to collaborate on establishing a Self-Service Portal (SSP) for their corporate clients who wanted a more convenient and efficient way to procure network services and solutions with minimal manual intervention.
JustSolve delivered a comprehensive web portal where BCX Account Managers can manage their clients, corporate clients can submit and track their IMACD requests, and a fully integrated system allows data and workflows to be synced and automated in real-time.
Objective: To improve and expedite the BCX customer’s IMACD (Installation, Move, Add, Change, and Disposal) request processing experience, which involved waiting up to 4 business days for a request to be processed by their BCX Account Manager.
Objective: To reduce the time-intensive administrative burden on BCX Account Managers by automating workflows, improving data accuracy and eliminating the need for repetitive interactions.
Objective: To proactively build a future-proof system that can seamlessly integrate with existing BCX systems as well as upcoming initiatives.
With the implementation of a comprehensive customer self-service capability, automated workflows and seamless integrations, corporate clients of BCX Data Networks can now complete and submit their IMACD requests in minutes, as opposed to up to 4 business days.
Since implementing the Self-Service Portal (SSP), BCX Data Networks has been able to streamline its operations and boost productivity. The SSP automates certain tasks and reduces the need for manual intervention, freeing up account managers to focus on high-value activities and deliver exceptional service to their clients.
Executive Manager, BCX
Through our partnership with JustSolve, we developed an application that allows the automatic creation of opportunities and tasks, speeding up the whole process, yielding faster turnaround times, and increasing customer satisfaction.
JustSolve built a robust and reliable solution for BCX by leveraging a combination of powerful tried and tested tools. We developed the frontend with Nuxt.Js, Vue.js and Vuetify, and built the backend with Microsoft Azure, Microsoft SQL and Azure AD B2C.
Using these tools allowed us to build a scalable, user-friendly and easily integrable solution that the business can continue to iterate on as their requirements for the solution expand.
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